Returns and Refund

At Nutricult, your satisfaction is our priority. We take great care in delivering our products and adhere to the highest quality standards. However, due to the nature of nutraceutical supplements, we have specific return and refund guidelines to ensure product safety and hygiene.

1. Returns & Replacements

Eligibility for Return or Replacement

We offer returns or replacements only in the following cases:

  • You received a damaged product

  • You received a defective item

  • You received a wrong product (different from the one ordered)

  • You received a product that is expired

To be eligible for a return or replacement:

  • The issue must be reported within 48 hours of receiving the order

  • The product must be unopened, unused, and in its original packaging

  • You must share photo/video evidence clearly showing the damage or defect

Non-Returnable Items

We do not accept returns in the following cases:

  • Change of mind after delivery

  • Opened, used, or tampered products

  • Delay in delivery due to courier or external factors

  • Products returned without original packaging or invoice

  • Products reported for return beyond 48 hours of delivery

2. How to Request a Return or Replacement

To initiate a return or replacement:

  1. Email us at support@nutricult.in or WhatsApp on 7227015777

  2. Mention your Order ID, issue details, and attach photos/videos

  3. Our support team will verify and respond within 1–2 business days

  4. If approved, we’ll arrange a reverse pickup (in applicable locations) or request you to courier it back

  5. Once received and inspected, we’ll issue a replacement or initiate a refund.

3. Refunds

Refund Process

  • Refunds are processed only for:

    • Orders cancelled before dispatch

    • Eligible return cases (wrong, damaged, defective, or expired products)

  • Refunds are initiated after the product is received and quality-checked at our warehouse

Refund Timeline

  • Refunds will be credited to your original payment method (Credit/Debit card, UPI, Net Banking, Wallets, etc.)

  • Refunds typically reflect within 7–10 business days after approval

  • For Cash on Delivery orders (if allowed), refund will be issued to your bank account via NEFT/IMPS

4. Order Cancellations

  • You may cancel your order before it is shipped by emailing us at support@nutricult.in

  • Orders once shipped cannot be cancelled

  • For prepaid orders, refunds will be processed to the original payment method within 7–10 business days

5. Shipping Costs for Returns

  • If return is due to Nutricult’s error (wrong/damaged/defective product), we bear the full cost of return shipping

  • If return is due to customer error or address issues, shipping charges are non-refundable

6. Need Help?

Our customer support is available Monday to Saturday, 10 AM – 6 PM (IST)

📩 Email: support@nutricult.in
📞 Phone/WhatsApp: 7227051777

⚠️ Note: Nutricult reserves the right to refuse a return, refund, or replacement request if it does not meet our policy conditions. We may also request additional information for verification purposes.